Merchant Policy

Shipping

North American destinations for all orders of lithium-ion batteries and chargers are shipped via UPS Ground/Standard service. Lithium-ion battery orders over $800USD destined for the United States are subject to 3.4% duty and brokerage fees. These fees have been included in our online store's shipping estimates. Products will arrive duty paid.

Energy Access chargers are drop-shipped to the end customer by Energy Access (located in the USA) via UPS Ground/Standard service. Energy Access chargers shipped to Canada may be subject to brokerage fees and taxes owing. These fees are payable by the receiving customer.

International shipments of lithium-ion batteries ship as Dangerous Goods with either DHL Express or UPS (Expedited Service). We will provide a shipping quote prior to shipment.

All non-US customers are responsible for all importing duties, taxes and fees levied on their incoming shipments without exception.

All shipments are Ex-Works Pemberton, BC Canada unless shipment insurance has been negotiated.


Warranty

Our Products are provided with the following standard material and workmanship warranties for a period of 30 days following receipt of the Product by Customer. In the event of any Customer warranty claims on any Product, the Customer shall contact Alti-Tech Inc. first to determine the appropriate remedy. Lithium-ion batteries are subject to shipping restrictions and therefore are not eligible for return.

Energy Access chargers may be returned to the manufacturer ("Energy Access") once an RMA has been issued by Alti-Tech Inc.. In the event of a manufacturing defect Alti-Tech Inc. will ship a replacement product at Alti-Tech Inc's expense.


Refunds

If a replacement for a defective product cannot be provided during the warranty period of 30 days, a full refund or an option to backorder a replacement will be offered.