Our mailing address is:
PO Box 1174
Our office address is:
7331 Old Mill Road
Our Products are provided with the following standard material and workmanship warranties for a period of 30 days following receipt of the Product by Customer. In the event of any Customer warranty claims on any Product, the Customer shall contact Alti-Tech Inc. first to determine the appropriate remedy. Lithium-ion batteries are subject to shipping restrictions and therefore are not eligible for return.
Energy Access chargers may be returned to the manufacturer ("Energy Access") once an RMA has been issued by Alti-Tech Inc.. In the event of a manufacturing defect Alti-Tech Inc. will ship a replacement product at Alti-Tech Inc's expense.
COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual or company, for example, your name, address for shipping, e-mail address, or telephone number. We collect information that you voluntarily provide to us in order to process payment and delivery of the goods we offer for sale.
HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials.
PROMOTIONAL AND INFORMATIONAL OFFER
Information submitted at the time of registration or submission will not be used for any marketing or promotional purposes by the Company unless it is specifically requested by the user. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as email@example.com.
DISCLOSURE OF INFORMATION
The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.
ADDITIONAL TERMS FOR CERTAIN WEBSITES
The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested.
PROTECTION OF INFORMATION:
Our merchant account provider, Helcim Inc., is committed to handling your information with high standards of information security. They use computer safeguards such as firewalls and data encryption, enforce physical access controls to their buildings and files, and they authorize access to personal information only to employees who need to know that information in order to fulfill their job responsibilities.
Storage of Information:
Our online store is hosted and maintained by our merchant account provider Helcim Inc. When purchasing goods from us buyers will be asked to enter billing and shipping information in order to complete their transaction. Some of this information, such as credit card number, is transmitted to third-parties such as the Visa, MasterCard and other card-brand acquiring networks. Helcim, as a Visa and MasterCard member service provider, meets and upholds all PCI security standards required to safely process your online information.
Personal information you share with us is stored on our merchant account provider's (Helcim Inc.) database servers at Helcim Inc. data centers in either the US or Canada. For more information on Security and Storage of your data on Helcim's data servers please visit: https://www.helcim.com/ca/security/
All batteries and chargers that we sell are fully tested by the manufacturer before we offer them for sale. However, in the unlikely event a manufacturing defect is found, a replacement will be shipped to you at no additional cost during the warranty period of 30 days. The defective item will not need to be returned but should be disposed of at an appropriate recycling depot unless we've requested otherwise.
It is difficult and expensive for us to accept returned items from the USA back to Canada due to importing costs. Additionally, we are unable to accept any returns of lithium ion batteries due to shipping regulations and because we are unable to sell returned batteries.
Due to these return limitations we are happy to consult prior to any purchase of one of our batteries or chargers to confirm it is compatible with your intended use. But if a battery or charger is purchased in error and we were not consulted beforehand, we will not be able to issue a refund.
If a replacement for a defective product cannot be provided during the warranty period of 30 days, a full refund or an option to backorder a replacement will be offered.
North American destinations for all orders of lithium-ion batteries and chargers are shipped via UPS Ground/Standard service. Lithium-ion battery orders over $800USD destined for the United States are subject to 3.4% duty and brokerage fees. These fees have been included in our online store's shipping estimates. Products will arrive duty paid.
Energy Access chargers are drop-shipped to the end customer by Energy Access (located in the USA) via UPS Ground/Standard service. Energy Access chargers shipped to Canada may be subject to brokerage fees and taxes owing. These fees are payable by the receiving customer.
International shipments of lithium-ion batteries ship as Dangerous Goods with either DHL Express or UPS (Expedited Service). We will provide a shipping quote prior to shipment.
All non-US customers are responsible for all importing duties, taxes and fees levied on their incoming shipments without exception.
All shipments are Ex-Works Pemberton, BC Canada unless shipment insurance has been negotiated.