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Contact Us

Our mailing address is:

Alti-tech Inc.
PO Box 1174
Pemberton BC
V0N 2L0
Canada

Our office address is:

Alti-tech Inc.
7331 Old Mill Road
Pemberton BC
V0N 2L0
Canada

Phone:
+1-604-215-9400 

Email:
info@alti-tech.com




Merchant Policy

Warranty
Our Products are provided with the following standard material and workmanship warranties for a period of 30 days following receipt of the Product by Customer. In the event of any Customer warranty claims on any Product, the Customer shall contact Alti-Tech Inc. first to determine the appropriate remedy. Lithium-ion batteries are subject to shipping restrictions and therefore are not eligible for return.

Energy Access chargers may be returned to the manufacturer ("Energy Access") once an RMA has been issued by Alti-Tech Inc.. In the event of a manufacturing defect Alti-Tech Inc. will ship a replacement product at Alti-Tech Inc's expense.


Privacy Policy

LAST UPDATE OF THIS PRIVACY POLICY - [June 24, 2019]
BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Alti-Tech Inc. ("Company") and sets out our policy on the gathering and use of information on this site and our other sites (collectively "Sites"). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information in order to make purchases from our site. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual or company, for example, your name, address for shipping, e-mail address, or telephone number. We collect information that you voluntarily provide to us in order to process payment and delivery of the goods we offer for sale.

HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials.

PROMOTIONAL AND INFORMATIONAL OFFER
Information submitted at the time of registration or submission will not be used for any marketing or promotional purposes by the Company unless it is specifically requested by the user. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as info@alti-tech.com.

DISCLOSURE OF INFORMATION
The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

COOKIES
The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.

ADDITIONAL TERMS FOR CERTAIN WEBSITES
The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested.

PROTECTION OF INFORMATION:
Our merchant account provider, Helcim Inc., is committed to handling your information with high standards of information security. They use computer safeguards such as firewalls and data encryption, enforce physical access controls to their buildings and files, and they authorize access to personal information only to employees who need to know that information in order to fulfill their job responsibilities.

Storage of Information:
Our online store is hosted and maintained by our merchant account provider Helcim Inc. When purchasing goods from us buyers will be asked to enter billing and shipping information in order to complete their transaction. Some of this information, such as credit card number, is transmitted to third-parties such as the Visa, MasterCard and other card-brand acquiring networks. Helcim, as a Visa and MasterCard member service provider, meets and upholds all PCI security standards required to safely process your online information.

Personal information you share with us is stored on our merchant account provider's (Helcim Inc.) database servers at Helcim Inc. data centers in either the US or Canada. For more information on Security and Storage of your data on Helcim's data servers please visit: https://www.helcim.com/ca/security/

POLICY CHANGE:
If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:
By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.


Return/Exchange/Refund Policy

All batteries and chargers that we sell are fully tested by the manufacturer before we offer them for sale. However, in the unlikely event a manufacturing defect is found, a replacement will be shipped to you at no additional cost during the warranty period of 30 days. The defective item will not need to be returned but should be disposed of at an appropriate recycling depot unless we've requested otherwise.

It is difficult and expensive for us to accept returned items from the USA back to Canada due to importing costs. Additionally, we are unable to accept any returns of lithium ion batteries due to shipping regulations and because we are unable to sell returned batteries. 

Due to these return limitations we are happy to consult prior to any purchase of one of our batteries or chargers to confirm it is compatible with your intended use. But if a battery or charger is purchased in error and we were not consulted beforehand, we will not be able to issue a refund. 

Refunds
If a replacement for a defective product cannot be provided during the warranty period of 30 days, a full refund or an option to backorder a replacement will be offered.


Shipping/Delivery Policy

North American destinations for all orders of lithium-ion batteries and chargers are shipped via UPS Ground/Standard service. Lithium-ion battery orders over $800USD destined for the United States are subject to 3.4% duty and brokerage fees. These fees have been included in our online store's shipping estimates. Products will arrive duty paid.

Energy Access chargers are drop-shipped to the end customer by Energy Access (located in the USA) via UPS Ground/Standard service. Energy Access chargers shipped to Canada may be subject to brokerage fees and taxes owing. These fees are payable by the receiving customer.

International shipments of lithium-ion batteries ship as Dangerous Goods with either DHL Express or UPS (Expedited Service). We will provide a shipping quote prior to shipment.

All non-US customers are responsible for all importing duties, taxes and fees levied on their incoming shipments without exception.

All shipments are Ex-Works Pemberton, BC Canada unless shipment insurance has been negotiated.